Delivery, Refunds & Returns Policy

At Wide Span Sheds we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Delivery & Return Policy prior to you making a purchase online from Wide Span Sheds, so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that you collect from your nominated collection depot, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

About our Refund & Return Policy
This Refund & Return Policy is applicable to purchases made from www.shop.sheds.com.au only, for Garden Sheds.

Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees & Your Rights under the Australian Consumer Law
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties (if any) will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods passes on payment
  8. Undisturbed possession of the goods when paid for.
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

However there may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Delivery Charges
Delivery is free to your nominated collection depot (being one of the depots from the list of depots available).

Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Service Team by calling 1300 94 33 77 immediately (and in any event not later than 30 days after delivery. The customer service representative will request you email through photos of the damage as well as proof of purchase.

The photos will be sent to the supplier who will determine whether there is:

  • Only damage to the packaging, in which case you will be instructed to take receipt of the product
  • If there is component damage, whether a partial (component) or full replacement will be required.

The supplier will also confirm whether the components or full product need to be returned to the collection depot, for return to the supplier. Any costs to return the damaged items to the collection depot are your responsibility. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds
If the product is deemed to be faulty and you request a refund over replacement, the goods must be returned to the collection depot who will return the product to the supplier. Any costs to return the product to the collection depot are your responsibility.  Once the supplier has received the damaged goods, a refund can then be actioned. You will receive notification of the refund via email and then it may take up to 10 business days for the funds to be processed and returned.

Contact Us
Where you have any questions or concerns relating to your Order, please immediately contact our Customer Service Team on 1300 94 33 77.

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